Shipping & Returns

 Shipping

We have shipping available nationwide.

Please note that normally delivery is 2-3 working days, however, we have been advised that there maybe delays of up to an additional 5 working days at this stage.

The Flat Shipping rates are as follow:

  • Wellington $7
  • North Island $10
  • South Island $12

Click and Collect

We are now offering Click and Collect option for your purchases.

Our store address is Level 1 - 66 Dixon Street, Wellington, New Zealand.

Here are the steps:

Step 1: Order online and select "Pick up in store".

Step 2: Wait for email saying the order is Awaiting Pick Up. This is NOT the order confirmation email that gets sent after you've placed an order.

Click and collect is available:

Monday 11am to 6pm
Tuesday to Friday 11am to 9pm
Saturday and Sunday 10am to 6pm​

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.