Shipping & Returns

 Shipping

We have shipping available nationwide.

Please note that normally delivery is 2-3 working days, however, we have been advised that there maybe delays of up to an additional 5 working days at this stage.

The Flat Shipping rates are as follow:

  • Wellington $7
  • North Island $10
  • South Island $12

Click and Collect

We are now offering Click and Collect option for your purchases.

Our store address is Level 1 - 66 Dixon Street, Wellington, New Zealand.

Here are the steps:

Step 1: Order online and select "Pick up in store".

Step 2: Wait for email saying the order is Awaiting Pick Up. This is NOT the order confirmation email that gets sent after you've placed an order.

Step 3: Come to the counter to collect your items. If you require contactless click and collect, call us on 04 384 8308 which you arrive outside the store.

Click and collect is available:

Mon-Fri 10am to 6pm

Sat-Sun 10am to 6pm

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.